The GFD Trading Ltd Group of companies of which Timber Composite Doors is a member company strongly recommends that all prospective customers acquaint themselves with these Terms and Conditions before proceeding with any purchase.
GFD Trading Ltd reserves the right to amend our product range at any time. We reserve the right to correct any omission or error in any of our sales literature, online information, customer paperwork or other documents without any liability to us.
All prices and specifications, whether produced online or otherwise, are subject to survey and qualification and may be altered without notification by the manufacturer.
Every attempt has been made to ensure the colours shown are accurate, but due to printing processes (in the case of printed documents and brochures etc.) and materials used, or due to discrepancies in settings between third party browsers and devices, colours may be slightly different on screen or on print compared to the finished door.
Please note that all CAD images (and there are thousands used throughout the site) are shown as visual representations of the door and or glazing and are not intended to be taken literally. We strongly recommend all customers view our online gallery https://www.timbercompositedoors.com/gallery for real-life images of the products. Colour samples are available on request; please contact us to request a sample.
Every attempt has been made to ensure the glass is represented as accurately as possible within the limitations of displaying a transparent material in print / on screen
If there is any doubt as to the interpretation of any of the images used upon our website, please contact one of our sales team for clarification before proceeding with the order
As a part of our installation service, we take pre and post-installation photographs for record purposes – by agreeing to the GFD Trading Ltd Terms and Conditions the purchaser accepts that the GFD Trading Ltd or any of its subsidiaries may use these photographs for marketing purposes. Should any customer object to this use of photographs please advise the company in writing and the images and any supporting text will be removed from the website immediately upon receipt of the notification.
The Website is owned and operated by GFD Trading Limited. Registered office: Barrington House, 41-45 Yarm Road, Stockton on Tees, TS18 3EA
TERMS AND CONDITIONS
Terms and Conditions means the terms and conditions of supply and installation set out in this document which is recommended to be read by the customer prior to the placing of any order.
1.0 Interpretation
a) Definitions:
In this document, the following words shall have the following meanings
Customer: the person or firm who purchases the Goods from the Supplier.
Supplier Timber Composite Doors: a trading name of GFD Trading Group
Supplier’s Website: https://www.timbercompositedoors.com
Business Day: Timber Composite Doors is a 24/7 online business with formal office hours of Monday to Friday 9.00 am -5.00 pm
Conditions: the terms and conditions set out in this document as amended from time to time in accordance with clause 18.2
Contract: the contract between the Supplier and the Customer for the sale and purchase of the Goods in accordance with these Conditions as defined in Clause 3
GFD – a private company limited by shares incorporated on 21 January 2008 registered in England and Wales with company registration number 06472986
Goods: means the door and/or other articles specified in the Order Summary
Order /Order Summary: the Customer's order for the Goods, as set out in the Customer's online purchase order form (as submitted on the Supplier’s Website) or as communicated to the Supplier by phone or email. Although it is anticipated that all transactions will be completed by online means where reference is made to “in writing” this shall be deemed to include letters and emails
Services: means the services (provided by the Supplier or its authorised subcontractor) relating to the fitting and installation of the Goods as such services are specified in the Order Summary as modified by the Site Survey document noted in clause 3.3. For the avoidance of doubt: (a) the Services do not include the provision of any Structural Works or ‘making good’ except as identified on the Site Survey document, and (b) the Supplier only agrees to provide the Services (provided by the Supplier or its authorised sub-contractor) if any door to be supplied comprising the Goods is a replacement door for the Customer; Site Survey: means the survey of the site (by the Supplier or its authorised subcontractor) where the measurements in relation to the Goods and Services are checked and fitting issues identified.
Structural Works: means any works required to the property where the Goods are to be installed, including, ‘making good’, the making of any spaces for doors comprising the Goods but excluding the provision of and/or installation of lintels. “Making good” includes patch plastering and similar of any areas around a fitted door frame “but not to exceed two inches from the line of the frame” (comprising the Goods) except as provided in clause 2.6 below.
Delivery Location: the delivery location as notified to the Supplier by the Customer in the Order.
End-User: a person or organisation that buys the Goods from the Customer for the purpose of using the Goods at End User Premises.
End-User Premises: the location at which the Goods are to be installed.
Force Majeure Event: an event or circumstance beyond a party's reasonable control.
Warranty Period: the period of warranty of individual components see Clause 9
These terms and conditions apply to the use of this Website and by accessing our Website and/or placing an order over the telephone through our Customer Services; you agree to be bound by the terms and conditions for use of this website see separate document https://www.timbercompositedoors.com/terms-conditions
b) Interpretation:
A reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
Any phrase introduced by the terms including, include, in particular, or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
2.0 GENERAL
2.1. These Terms and Conditions together with our privacy policy https://www.timbercompositedoors.com/privacy-policy and web conditions of use https://www.timbercompositedoors.com/cookie-policy both as included on our web site shall apply to all contracts for the supply of Goods and Services by the Supplier to the Customer. The Customer should read all documents carefully before confirming acceptance of the Terms and Conditions and before placing his or her order.
2.2 No variation to these Terms and Conditions shall be binding unless agreed in writing by the Supplier.
2.3 In accordance with English and Welsh law for the purposes of these Terms and Conditions the customer is a consumer and there are a number of warranties implied into the Contract of sale and supply of the Goods and Services which cannot by law be restricted or excluded. It is important for the Customer to know that nothing in these Terms and Conditions shall affect these and the other statutory rights that the Customer has as a Consumer.
2.4 Any omission or error in any Web page content, sales literature, pricing policy, Order Summary, and /or acknowledgement, dispatch note, invoice or any other document issued by the Supplier may be corrected by the Supplier without liability.
2.5 The Timber Composite Doors website is intended for the supply of Goods to those Customers in the United Kingdom and, for the avoidance of doubt, any client outside of the UK must first contact the Company to determine costs in respect of delivery of goods along with any additional terms and conditions of supply.
2.6 Neither the Supplier nor its authorised sub-contractor will, except as provided in its Site Survey, undertake any Structural Works in relation to the performance of the Services.
3.0 Basis of contract
3.1 Entire agreement.
3.1.1 This Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
3.1.2 Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract. – this is the final agreement
3.2 Assignment and other dealings
3.2.1) The Supplier may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.
3.2.2) The Customer may not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under the Contract without the prior written consent of the Supplier.
3.3 In order to confirm the order the customer is required to pay a deposit of £60 to activate the site survey. The Site Survey approval system will be prepared by the Supplier (through its authorised sub-contractor) and will include the extent of the Services to be performed. Once agreed, the approval process document must be signed by the Customer prior to the Services being performed.
3.4 The Order constitutes an offer by the Customer to purchase the Goods in accordance with these Conditions. The Customer accepts responsibility for ensuring that the details and specifications of the Order are complete and accurate.
3.5 The contract for the supply of the Goods and Services (“Contract”) will be formed at the later of either –
-when the Supplier sends the Customer an email order confirmation accepting the Customer’s order placed through the Website
-or when the Supplier’s Site Survey confirms that the Goods ordered can be installed. This confirmation of the completion of the Site Survey confirmation will come to the customer in the form of an “email” which will – Include a copy of the customer order which will include a detailed specification of the selected door, plus a listing of any order amendments already requested and agreed upon. include a request from ourselves to the customer that they - “Please carefully check over all details and approve the order before the supplier continues the order” Include a notification from ourselves to the customer that “by proceeding with this order you are agreeing to our terms and conditions” (the Terms and Conditions all as stated in this document) All Customer transactions will be filed and maintained in electronic or paper copy for record purposes.
The Customer may not cancel any Contract or obtain a refund, for any Goods made in accordance with their specification, custom-made or personalised to the Customer’s order see clause 11 CANCELLATION
3.6 All orders confirmed in accordance with clause 3.1 above shall be deemed to be acceptance of these Terms and Conditions and any terms set out in the Site Survey document.
3.7Any samples, drawings, descriptive matter or advertising produced by the Supplier and any descriptions or illustrations contained in the Supplier's marketing documents or on the Supplier’s Website are produced for the sole purpose of giving an approximate idea of the Goods referred to in them. They shall not form part of the Contract nor have any contractual force.
3.8 A quotation for the Goods given by the Supplier shall not constitute an offer. A quotation shall only be valid for a period of twenty (20) Business Days from its date of issue or until formal withdrawal of the quotation, whichever is the sooner.
3.9 No variation to these Terms and Conditions shall be binding unless agreed in writing by the Supplier.
4.0 The Goods
4.1 Goods are described in the Supplier's marketing documents and Supplier’s Website and are subject to availability.
4.2 The Supplier reserves the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirements.
4.3 Where any issue may arise preventing the Supplier (or their goods manufacturer/supplier) to deliver the goods ordered and paid for by the Customer, the Supplier may, at its discretion, contact the customer and offer to supply or deliver a substituted product or offer a refund to the Customer of the price paid for such Goods, in the case of an account customer an appropriate credit will be raised in respect of the unavailable goods.
4.4 As all goods are in the first instances procured by the Supplier from the manufacturer there may be slight differences in colour and finish of multiple products, the Supplier can accept no responsibility for such deference but will endeavour to ensure that where a customer orders multiple products of the same specification they are the best match available.
4.5 When products are procured by the Supplier from a Manufacturer for resale such procurement is carried out on the understanding that the product matches the advised specification is of marketable quality and fit for purpose. Should a defect/fault subsequently develop as a consequence of any action or shortcoming of the manufacturer (i.e. changes to the specification that render the product unable to fulfil the purpose for which it was designed) the Supplier will not accept any claims for direct or consequential damage arising out of the actions of the manufacturer.
4.6 The Customer when purchasing goods and services from the Supplier acknowledges that there may be health and safety requirements pertaining to the products and their application and as such accepts all responsibility to ensure that all such requirements are met once delivery of the goods is undertaken. The Customer is deemed to assume full responsibility and liability for the consequences of its actions when using the goods and the Supplier accepts no responsibility for the actions of the Customer in the misuse or mishandling.
5.0 Price and Payment
Assistance: In order to assist you with your purchase should you be experiencing difficulty with the website or be unfamiliar with dimensional requirements etc our Sales team are available during normal business hours to answer all of your technical queries – if you should require this service please use the contact number shown on the web site.
Price
5.1 The price for the Goods and Services is as specified in the Order Summary and is inclusive of VAT but exclusive of any additional applicable charges which may be advised/outlined in the Order Summary
5.2 The Supplier may, by giving notice to the Customer at any time up to twenty (20) Business Days before delivery, increase the price of the Goods to reflect any increase in the cost of the Goods that is due to:
5.2.1 any factor beyond the Supplier's control (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs);
5.2.2 any request by the Customer to change the delivery date(s), quantities or types of Goods ordered; or
5.2.3 any delay caused by any instructions of the Customer or failure of the Customer to give the Supplier adequate or accurate information or instructions.
Payment
5.3 No payment shall be processed in accordance with clause 5.1 (other than the £60 deposit) until the Supplier’s Site Survey confirms that the Goods ordered can be installed and, in the case of payment under clause 5.5, finance scheme in accordance with the Scheme’s payment provisions.
Payment Fitted Items (non-finance customers)
5.4 The Customer will provide accurate payment details to the Supplier at the time the Customer places an order. Payment shall be made, as follows: 5.4.1 by credit card or debit card operated by the Supplier’s third-party provider Sage Pay /Opayo; All payments will be collected in accordance with the following criteria - A £60 deposit is required with every installation order prior to acceptance of the order by GFD Trading Ltd. The remaining balance will be split into two equal payments, and the first stage payment will be taken after the survey is completed, once confirmed by the customer. The final stage payment will be taken once the customer signs off the works as completed. Stage payments will be deducted automatically from the card used to pay the deposit unless the customer has specifically instructed us otherwise. The GFD Group does not store card details and all payments are processed securely by our merchant bank. If there are any outstanding issues or further works required, Final payment will be taken once the remedial works are completed and signed off. It is important that you check the information provided in your Order Confirmation as we will be unable to amend the door style, colour etc. once the door has gone into production. For customers using the Sage Pay/Opayo facility this means that once the survey has been completed and you have agreed for your card to be charged, no change can be made to the order. PLEASE NOTE: For any Global Door Supply & Installation Orders for Composite doors the £60 deposit is required with every installation order with the remaining balance paid after the survey is completed, once confirmed by the customer.
Payment (Finance customers).
5.5 By successfully applying to the Novuna Personal Finance (the “Scheme”).
A £60 deposit is required on all products ……..
The Customer may apply to the Scheme to pay for the Goods and/or Services on a credit basis by filling in a form at the point of order. Novuna Personal Finance will notify the Customer if the Customer has successfully applied to the Scheme. For more information about the Novuna Personal Finance Scheme https://www.timbercompositedoors.com/finance
Where the customer accepts the Novuna Finance terms the Customer also acknowledges and accepts the terms of the Novuna Personal Finance privacy policy https://www.novuna.co.uk/privacy-policy/ and agrees to be bound by its terms.
Insurance Backed Guarantee Scheme
5.7 PWF https://www.pwfed.co.uk/ provides the GFD Trading group of companies with their Insurance Backed Guarantee (IBGs) cover - it has been a mandatory requirement since June 2014 for all businesses registered who subscribe to a competent person scheme to provide their customers with such IBGs.
An IBG, or insurance backed guarantee, is an insurance policy that provides cover for a guarantee in the event the company ( GFD Trading LTD ) that issued the guarantee ceases to trade.
IBGs are not guarantees themselves but insurance products that back guarantees. For this reason, it can be more useful to refer to them as guarantee insurance policies or warranty insurance policies.
A guarantee insurance policy provides cover in the event that a company ( GFD Trading LTD ) that has given a guarantee to a customer ceases to trade. If there is subsequently a problem with the installation that would otherwise have been resolved by the installer’s guarantee, a claim can be submitted to the IBG provider.
6.0 Home Survey Guidance
6.1 The purpose of GFD Trading Ltd conducting a Home Survey is to ensure that correct dimensions are taken prior to manufacture of the new door it is therefore requested that either the customer or their representative be in attendance when the surveyor calls in order that any problems which may be discovered can be addressed prior to installation.
If building works are currently in progress at the property the customer is also asked to have the builder or site manager present.
If at the time of survey neither the customer, their representative nor their builders cannot provide relevant information this may require another survey visit at an additional nominal cost.
6.2 For guidance purposes we would advise the following as the typical items which may prevent or compromise the survey
6.2.1 It is the responsibility of any customer living in a conservation area, or listed building to ensure that the product we are supplying is suitable and allowed by the local authority. GFD Trading LTD accepts no responsibility for checking these details, and any cancellation on this basis will not result in a refund.
The structural opening must be present when we arrive to survey, we cannot proceed if this is not the case, should a further visit be required to survey once the opening is prepared this will be at an additional nominal cost.
In the event that building works are currently in progress requiring a new floor which has not been installed yet, the customer (or representative on-site) must agree on a floor level with our surveyor and confirm the agreed level by witnessing the surveyor’s documentation. GFD Trading LTD accepts no responsibility for issues with floor level or clearance once this has been agreed upon and witnessed by the customer as a part of the site survey.
If there are any electrical cables or wires running through the existing door frame that will obstruct the installation of a new frame (or cause a potential hazard), it is the responsibility of the customer to have these removed by a third party before the installation takes place. The customer must agree to a date for installation to be scheduled after any works to remove live wires/cables has taken place. If on the day of the installation it is found that live wires still remain, the installation may not be able to go ahead and in this instance, there will be an abortive visit fee payable by the customer at the full value of the fitting cost. Should the customer be unwilling or unable to have such works carried out GFD Trading Ltd reserves the option to cancel the order without refund to the customer.
All doorbell wires/alarm wires must be removed prior to the installation, and it is the responsibility of the customer to reconnect these afterwards as this is not included in our service.
Where an existing alarm sensor/s are fitted to the existing door and these are to be retained on the new door the customer will be required to liaise with an Alarm Engineer who will be required to remove and reposition GFD Trading accepts no responsibility for defect arising out of any electrical / alarm works carried out.
With reference to the previous two items – where the electrical/alarm remedial work is limited to tasks such as repositioning sensors or similar tasks that can be undertaken without the involvement of a third party engineer – upon request by the customer, GFD Trading Installers will always endeavour to assist in such matters but neither the Company nor its representatives will accept any responsibility should our actions result in any system becoming inoperable.
On the day of the survey, our surveyor will check to ensure the door has a lintel present. This is a Statutory Requirement of Building Regulations, and if the customer wishes to cancel due to no lintel being present the initial survey deposit will not be refundable. If no lintel is currently in place, or we cannot validate the structural integrity of the opening, we will advise in writing whether we believe the installation can be safely attempted. As GFD Trading LTD cannot supply or install lintels, remove brickwork or otherwise carry out any aspect of structural building work - where a new lintel is required to be installed the customer will have to have this work carried out by a third party prior to our installation of the new door. If the customer wishes for GFD Trading LTD to carry out the installation with no lintel present, the customer accepts full liability in the event of any structural damage that may occur to the property.
Please note that in certain dwellings it is a legal requirement that the door is fire rated for 30 minutes (FD30). This includes (but is not limited to); Flats/apartments (both in corridors and on balconies) Garage doors that lead from the house directly into the garage Shared entrances/main doors to multiple entrance dwelling
6.4 It is the responsibility of the customer to determine whether a fire door is required before placing the order. GFD Trading LTD can supply and install FD30 composite doors, and if this is not what has been ordered GFD Trading Ltd will advise the customer of the alternative FD30 option doors to allow a decision to be made as to whether they wish to proceed, should the customer require cancellation of the order after the survey reveals a fire door is required (but has not been ordered), the deposit will not be refundable.
6.5 Upon completion of the Site Survey and confirmation that there are no reasons why we cannot proceed with the installation we will send a confirmation to the customer in the form of an “email” which will – Include a copy of the customer order which will include a detailed specification of the selected door, plus a listing of any order amendments already requested and agreed upon. include a request from ourselves to the customer that they - “Please carefully check over all details and approve the order before the supplier continues the order” Include a notification from ourselves to the customer that “by proceeding with this order you are agreeing to our terms and conditions” (the Terms and Conditions all as stated in this document)
Design Restrictions
6.6.1 There are restrictions on particular door designs and locking systems. Should the survey reveal that the current aperture size is not suitable for what has been ordered, we will contact you to discuss alternative options. If customers are in any doubt as to the suitability of their door choice they should, before placing their order, contact GFD Trading with rough measurements of the opening and photographs of the current aperture/installation and we shall advise suitability or otherwise.
Installation & Final Finish – what is included
6.7.1 Our standard installation service includes fixing frames directly to brick/block work, expanding foam products will only be used where excessive voids are to be made good to prevent draught ingress and we will as far as is possible prevent such foam from entering any cavity between brickwork skins. In the absence of alternative instructions (and at the discretion of our installers), we will typically finish with uPVC architraves (colour matched to the frame), silicone seal and ‘make good’ any consequent damage.
6.7.2 For the purposes of each and every installation carried out by GFD Trading Ltd ‘Making good’ is defined as patching up any damage to plaster, render or brickwork, the accepted standard being no more than remedial work to within two inches from the frame. The definition “Making Good” does not include painting, wallpapering, inevitable damage to existing plaster, pebble-dashing or rendering and this will be the responsibility of the customer once any repairs are made good.
Inevitable damage
6.7.3 When under taking any significant structural work at any of your customer’s properties, i.e. replacing a composite door/combination doors, minor damage can occur to the following items which cannot be foreseen by the surveyor on the initial survey visit.
For example: Hidden gas/water pipes, Hidden electrical/internet cables, Loose internal plaster, Cement render, K render ( In most cases the surveyor will allow for the door to be measured slightly shorter to allow the door to fit, however if the original frame has been siliconed before being K rendered then there will most likely be some damage caused, this also applies to Cement render. Wall and Floor tiles, Internal loose brickwork hidden behind plaster, New build fixing brackets/fixing clips, Our surveyors carry out a thorough health and safety check for hazards and potential issues on all surveys but not all of the above mentioned can be identified at survey and are most likely to be identified by the installation team when actually carrying out the install.
Our authorised subcontractor teams will always use good working practice whilst removing and installing your products and our authorised subcontractor cannot be held responsible if any inevitable damage occurs. However if we deem our authorised subcontractor has been negligent then of course the Supplier will take responsibility for any damage that may occur which will be reviewed by management.
6.8 Additional Works
6.8.1 Where customers request additional work or materials that are not part of our standard installation package any additional costs will always be discussed with the customer to confirm before we proceed with additional works. This includes, but is not limited to, additional fascia boards, hardwood sills or trims, timber infills including bespoke coloured trims and silicone (non-standard colours ), making good particularly large areas of render/plaster or pebble-dash.
6.9 Emergency callouts and locksmiths
6.9.1 GFD Trading in conjunction with Brisant, manufacturers of the Ultion Lock, operate an emergency call out service for malfunction of locks however as we operate on a national basis we cannot always guarantee an immediate service – in order to comply with our “emergency call out service” customers will be notified at the time of purchase of the procedure they are required to follow – which is - In the rare event a malfunction with the locking system renders the door inoperable, the customer must make every attempt to call us direct for GFD Trading to authorise further action. If the malfunction should occur outside of business hours the customer must seek the services of a third party. Any costs incurred by an emergency locksmith visit will be reimbursed to the customer directly by GFD Trading LTD, but only in the event that the customer can produce an invoice or receipt for the works and as long as the call-out fee does not exceed £100. The customer is asked to only have the door secured and made functional by a third party. Any replacement parts required will be supplied/installed by GFD Trading as part of the warranty. Any claims to cover costs of parts supplied by a third party that is otherwise covered under our guarantee will not be refunded by GFD Trading.
7.0 Delivery and Performance
7.1 The date of delivery and performance specified by the Supplier is an estimate only. Time for delivery and performance shall not be of the essence of the contract and the Supplier shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods and/or performance of the Services.
7.2 The Services (including any Site Survey and fitting) will take place from 8 am till 5 pm Monday to Friday, excluding Bank Holidays, subject to engineer availability.
7.3The Supplier shall ensure that each delivery of the Goods is accompanied by a delivery note/delivery confirmation “e” mail that shows the date of the Order, the contract number, all relevant Customer and Supplier reference numbers and the type and quantity of the Goods and services (including the code number of the Goods, where applicable
7.3 The Supplier shall deliver the Goods to the location set out in the Order or such other location as the parties may agree (Delivery Location) at any time after the Supplier notifies the Customer of the intended installation date
7.4 Delivery of all goods will be by the Suppliers nominated installer and delivery is completed on the completion of the unloading of the Goods at the Delivery Location the Customer is responsible for checking all goods and must notify the Supplier immediately of any discrepancies as to the order.
7.5 The Supplier shall not be liable for any delay in delivery of the Goods that is caused by the Customer's failure to provide the Supplier / Installer with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
7.5.1 Timber Composite Doors cannot accept any claim for any late deliveries as a result of problems experienced by the Installers – specifically illness or road/traffic conditions
7.6 The Supplier shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event
7.7 All risk in the Goods shall pass to the Customer upon delivery and the Customer’s signature to confirm conformance to their order and inspection. The customer or their representative will be required to sign a “satisfaction release note” confirming that the Goods and all components thereof have been received in total as described and that all such Goods/components have been installed to their satisfaction and are in good working order.
7.8 Where a defect is discovered upon delivery of the Goods or any component and the customer refuses to accept them the Goods must be handed back to the Installer in the original packaging for return to the supplier, the installer will then contact the supplier who shall wherever possible arrange for an immediate replacement delivery of the faulty component to minimise any delay to the installation.
7.9 Where a customer orders/requests additional keys to ensure the security of the customer the following procedure applies -
The initial customer order is placed with Timber Composite Doors – We shall in the case of Ultion locks pass this information to Brisant ( our key code supplier) Brisant shall in turn mail the customer to confirm that the order is genuine and is the request of the customer/ designated key owner, only upon receipt of such confirmation will the new keys be cut.
Any delay on the part of the customer in responding to Brisant may result in a delay in the delivery date of the requested keys – as Timber Composite Doors have no control /input into the information provided to Brisant by the customer they can accept no responsibility for any subsequent delay in delivery of the keys not ordered at the time the order is made
8.0 CUSTOMER'S OBLIGATIONS
8.1 To enable the Supplier to perform its obligations the Customer shall:
8.1.1 Co-operate with the Supplier and its authorised sub-contractor/ installer carrying out the Services;
8.1.2 Provide the Supplier with any information reasonably required by the Supplier in relation to the delivery of the Goods and/or performance of the Services;
8.1.3 Obtain all necessary permissions, licenses and consents which may be required before the commencement of the services, the cost of which shall be the sole responsibility of the Customer;
8.1.4 Sign the Supplier’s (or its authorised subcontractors/ installer) ‘job completion sheet’ once the Services have been completed in accordance with the Contract;
8.1.5 Provide the Supplier (or its authorised subcontractors/ installer) at the Customer’s cost with the necessary power and lighting to enable the Services to be supplied; and
8.1.6 Comply with such other requirements as may be set out in the Order Summary, agreed Site Survey document or as otherwise agreed between the parties.
9.0 Quality / Warranty
9.1 The Supplier warrants that the product will at the time of delivery and for a period of 10 years (except for the Darkwood and Oak finish which will be 5 years) after delivery (save in respect of glass, hardware, furniture and locks within the Goods which is warranted for 5 years from delivery and, if applicable, the Key Free handle & smart handles, which are warranted for 12 months from the date of delivery) shall.
9.1.1 conform in all material respect with their on the Supplier’s Website;
9.1.2 be free from material defects in design, material and workmanship;
9.1.3 be of satisfactory quality (within the meaning of the Consumer Rights Act 2015) be fit for any purpose as advertised by the Supplier.
The Supplier warrants that it (or its authorised sub-contractor) shall perform the installation Services with reasonable skill and care and that the workmanship of the Services will, for a period of 5 years from the date of completion of those Services, be in accordance with any standards set out in the Order Summary. After the 5-year installation warranty has expired, a nominal service charge will be applied for any fault claims in respect of 9.1
9.2.1 GFD Trading will ask for supporting pictures/videos of any complaint, in some cases a questionnaire to ascertain the complaint will be provided by GFD Trading. If any complaint is found to be not with the product/Installation after a site visit a nominal service charge will be applied. GFD Trading will arrange for a site representative to visit the site to offer remedial action with an agreed remedial appointment date between the customer and the site representative, if the site representative visits the site with nobody present GFD Trading will issue an invoice for a nominal service charge, which if unpaid will invalidate the warranty.
Subject to clause 9.4, the Supplier undertakes (at its option) provided the Customer gives notice in writing to the Supplier during the warranty period within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 9.1; and the Supplier is given a reasonable opportunity of examining such Goods, and the Customer (if asked to do so by the Supplier) returns such Goods to the Supplier's place of business at the Customer's, the Supplier undertakes (at its option) to:
9.3.1 Replace or repair free of charge any Goods (or part of the Goods) found to be defective due to faulty parts, materials or workmanship within the warranty period noted in clause 8.1; or
9.3.2 Refund the price of any Goods (or part of the Goods) found to be defective due to faulty parts, materials or workmanship within the warranty period noted in clause 8.1 but shall have no further liability to the Customer in respect of the defective Goods. This includes maintenance of the product mentioned in the instruction manual
9.3.3 The Supplier shall have no further liability to the Customer in respect of the defective Goods other than as stated in clauses 9.3.1 and 9.3.2
9.4 There are certain conditions that may invalidate the warranty given under the Contract. These are where the defect in the Goods arises out of:
9.4.1 Incorrect installation arranged by the Customer (or any third party who is not the Supplier) through a third party not connected to us;
9.4.2 Use of the Goods otherwise than in accordance with any instruction manuals provided by the Supplier with the Goods;
9.4.3 Unauthorised repair or modification of the Goods;
9.4.4 Use of the Goods otherwise than under normal domestic conditions within the United Kingdom; and
9.4.5 The Goods differ from their description as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
9.4.6 The Customer makes any further use of such Goods after giving notice in accordance with clause 7.2;
9.4.7 Fair wear and tear wilful damage, negligence, or abnormal storage or working conditions;
9.4.7 Where a site representative visits the site to offer remedial action and it is found that no issue/s are present with the product or installation. GFD Trading will issue an invoice for a nominal service charge, which if unpaid will invalidate the warranty. GFD Trading will arrange for a site representative to visit the site to offer remedial action with an agreed remedial appointment date between the customer and the site representative, if the site representative visits the site with nobody present GFD Trading will issue an invoice for a nominal service charge, which if unpaid will invalidate the warranty.
9.5 Where the Services (or any part of the Services) are found, during the warranty period noted at clause 9.1, not to have been performed in accordance with the warranty the Supplier (at its option) shall (whether itself or through its authorised sub-contractor) re-perform the Services (or relevant part of the Services) or refund the price of the Services (or relevant part of that price) but shall have no further liability in respect of the defective Services.
9.6 Some aspects of the door installation are subject to ‘wear and tear’ and are considered inevitable effects of everyday use. In such instances, GFD Trading will replace any faulty parts but do not send out installers to carry out remedial works. These instances include, but are not limited to:
- Door drips working loose on the bottom of the door
- End caps falling off the end of the weather bar and cills
- Door realignment, miscellaneous screw re-tightening, lubrication etc. where the door has been in use for a period in excess of twelve months –
- Electrical handles (such as the Yale Key free & smart handles) have a product guarantee of 12 months. After this period, it is the responsibility of the customer to contact the supplier direct who can offer assistance with any issues or queries.
9.7 All Warranties /guarantees will be deemed void where the customer or any third party he may have so directed has attempted any alteration / remedial works to the door/frame without prior discussion with GFD Trading Ltd
Note – in respect of item 3 - where such maintenance/remedial work is required we would recommend the customer review and carry out such remedial activities as are required in accordance with the “Care of your door” documentation which is included with the original door delivery. GFD Trading Ltd reserve the option to revise this advice and review individual cases on merit where the customer may have medical or similar reasons which prevent them from carrying out such actions themselves.
9.8 Except as provided in clause 7, the Supplier shall have no liability to the Customer in respect of the Goods' failure to comply with the warranty set out in clause 7.1.
9.9 The terms implied by the Consumer Rights Act are, to the fullest extent permitted by law, excluded from the Contract.
9.10 These Conditions shall equally apply to any repaired or replacement Goods supplied by the Supplier.
10.0 Title
Title in the Goods shall not pass to the customer until completion of the following
10.1.1 The customer has signed a “Delivery Acceptance Note” and returned the same to Timber Composite Doors either by handing it to the installer or returning to Timber Composite Doors by mail or post and Payment in full has been taken for the goods/services and any associated charges
10.2 Until title to the Goods has passed to the Customer, where the goods are held as stock items by the Supplier, the Supplier shall:
10.2.1 hold the goods on a fiduciary (good faith) basis as the Customer’s bailee (custodian);
10.2.2 store the Goods independently from all other goods held by the Supplier so that they remain readily identifiable as the Customers property;
10.2.3 not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;
10.2 .4 maintain the Goods in satisfactory condition and keep them insured against all risks for their full price until the date for delivery;
10.2.5 notify the Customer immediately if it (the Supplier) becomes subject to any of the events listed in clause 12.1
11.0 Limitation of Liability
11.1 Where the Customer has notified the Supplier of a problem with the Goods within 30 days of delivery /installation, the Supplier will (subject to clause 7 and at the Suppliers discretion) either make good any shortage or non-delivery; replace or repair any Goods that are damaged or defective upon delivery; or refund to the Customer the amount paid by the Customer for the Goods in question.
11.2 The Supplier shall have no liability to pay any money to the Customer by way of compensation other than any refund the Supplier makes under these Terms and Conditions whereby the Supplier’s total liability to the Customer in respect of any losses arising under or in connection with this agreement shall not exceed the price of the Order.
11.3 Nothing in these Conditions shall limit or exclude the Supplier's liability for:
11.3.1 death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);
11.3.2 fraud or fraudulent misrepresentation;
11.3.3 breach of the terms implied by The Consumer Rights Act or
11.3.4 defective products under the Consumer Rights Act; or
11.3.5 any matter in respect of which it would be unlawful for the Supplier to exclude or restrict liability.
11.4 Subject to clause 11.3:
11.4.1 the Supplier shall under no circumstances whatsoever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and
11.4.2. the Supplier's total liability to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 120% of the price of the Goods.
11.5 Goods are intended for use in the UK only and the Supplier cannot confirm that the Goods comply with any laws, regulations or other standards applicable outside the UK. All Goods are sold in accordance with the manufacturer’s specifications and are subject to any qualifications, representations or instructions contained in the documentation associated with the Goods
12.0 Force Majeure / Delay or Failure to perform
12.1 Neither party shall be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations under this Contract if such delay or failure result from a Force Majeure Event. for example, but not limited to acts of God, war, strikes, lockouts, flood, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, resulting in the failure of third parties to deliver /install Goods, in such circumstances, the Supplier shall be entitled to a reasonable extension of its obligations.
12.2 If the period of delay or non-performance continues for three (3) weeks, the party (customer) not affected may terminate this Contract by giving one (1) weeks written notice to the affected party.
13.0 Cancellation
13.1 As the majority of products (doors) are bespoke and are manufactured in accordance with the customer's instructions, any notification to Timber Composite Doors of an intended cancellation is a circumstance where “time is of the essence “as in the majority of cases manufacture of the door commences within a maximum of seven days of placing of the order ie If cancellation is requested at any point up to 7 days after placing of the order AND MANUFACTURE OF THE DOOR HAS COMMENCED, there can be no refund of any monies paid except in exceptional circumstances which will be at the discretion of the supplier.
Any such cancellation will be subject, but not limited to the noted conditions in respect of any applicable refund:
13.1.1 If cancellation is requested prior to your order being confirmed following our survey visit, there will be no refund of the £60 survey charge.
13.1.2 If cancellation is requested at any point up to 7 days after order and prior to installation but after an initial 50% payment has been made AND MANUFACTURE OF THE DOOR HAS COMMENCED, the installation cost only will be refunded.
13.1.3 If Timber Composite Doors are unable to supply composite side panels due to width restrictions the deposit will be refunded
13.1.4 If as a result of the survey the customer wishes to cancel as a fire door is required there will be no refund of the deposit
13.1.5 If as a result of the survey the sizes of door/screens etc. required by the customer are greater or smaller than standard manufactured unit tolerances and the customer wishes to cancel the deposit will be refunded.
13.1.6 If as a result of the survey the customer wishes to cancel the order due to the absence of a lintel there will be no refund of the deposit
13.1.7 I as a result of the survey there are electrical wires which require removing the customer wishes to cancel the order there will be no refund of the deposit
13.1.8 If the customer lives in a conservation area and has innocently or otherwise proceeded with the order – there will be no refund of the cost of the door and installation should any third party at some later stage object to the installation
In order to cancel your order, we require you to immediately confirm in writing by forwarding the required cancellation notification to us at GFD Trading Limited, Teesview, Sabatier Close, Stockton-on-Tees, TS17 6EW or email us at support@timbercompositedoors.com
Please reference your surname and postcode in all correspondence.
13.2 The only circumstance under which Timber Composite Doors will consider a full refund for cancellation is one where Timber Composite Doors are for any logistical reason unable to manufacture the door i.e Force Majeure as described in clause 12
Note this does not include erroneous information or changes of choice on the part of the Customer, which, if not notified before manufacture has commenced, there will be no refund.
13.3 Where a customer notifies The Supplier of a cancellation within the prescribed time of 7 days and before manufacture has commenced, such cancellation will be subject to the noted conditions in respect of any applicable refund:
13.3.1 If the customer erroneously orders a standard door and wishes to cancel as a fire door is required the cost of the original door will be offset against the fire door
13.3.2 If the customer wishes to change the specification of the door and this does not incur any cost tooTimber Composite Doors the cost of the original door will be offset against the cost of the new door and any additional charge will be levied as an extra to the contract.
13.4 Where a customer places an order for a door and subsequently, after manufacture has commenced discovers/is advised of any issue (personal circumstances or otherwise) that will prevent /delay the installation– Subject to the payment of an agreed management/handling/storage fee, request that the door be held pending delivery – the maximum allowed time for such delayed delivery will be by agreement – should the customer default on this agreement there will be no refund of the original cost and the supplier will treat the door as a stock item to be offered for third party sale.
14.0 Termination
14.1 The Supplier may suspend further supply or delivery, stop any Goods in transit or terminate the contract by notice in writing to the Customer if the Customer is in breach of an obligation hereunder or the Customer becomes unable to pay its debts when they fall due or proceedings are commenced by or against the Customer alleging bankruptcy or insolvency.
14.2 Upon termination, the Customer’s indebtedness to the Supplier becomes immediately due and payable and the Supplier shall be under no further obligation to supply Goods.
15.0 Compensation
15.1 Any request for compensation must be made in writing to GFD Trading for management to consider. GFD Trading will make every endeavour to liaise with the customer to ensure that the installation of their new door is carried out in as timely a manner and with the least inconvenience to the customer as is possible, we do however appreciate that this is not always possible and we must regrettably advise that we will not compensate for any of the following:
- Losses incurred due to a missed/late appointment
- Losses incurred due to time off work or use of holiday pay (including any remedial appointments)
- Appointments that are cancelled on the day of installation due to illness, product damage or manufacturers errors
- Failed or delayed delivery times, or longer lead times than advertised
- Labour costs incurred by a third party
- Installations which require further site visits/remedial appointments to complete the contract
15.2 In the unlikely event a customer should make a compensation claim; this does not affect the final stage payment being processed and any outstanding balance will be collected as normal. Should a compensation gesture be authorised this will be credited back to the customer’s card.
16.0 Disputes and unresolved complaints
16.1 Should any customer experience any issues, shortcomings or defects with regard to a Product supplied by any GFD Trading Group company (Timber Composite Doors) we require that formal notification of such complaint is addressed in writing to GFD Trading Limited, Teesview, Sabatier Close, Stockton-on-Tees, TS17 6EW or email us at support@timbercompositedoors.com Please reference your surname and postcode in all correspondence.
In order to allow the problem to be considered, we would request that the accompanying documentation contains as a minimum – A narrative description as to the nature of the problem Where possible photographic / video evidence of the problem.
16.2 Any GFD Trading Group company (Timber Composite Doors) will endeavour to assess and respond to the complaint within a period of 2 weeks
17.0 Call Recording
17.1 The Customer acknowledges and accepts that as a part of the Suppliers Quality Procedures all telephone calls are recorded for purposes of record, quality and training
18.0 General conditions
18.1 Waiver.
No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
18.2 Severance.
If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract
18.3 Third party rights.
No one other than a party to this Contract and their permitted assignees shall have any right to enforce any of its terms.
18.4 Governing law.
The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.
18.5 Jurisdiction.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Contract or its subject matter or formation.
