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Premium Installation

Throughout the UK & Northern Ireland*

Finance Available

Packages available at the checkout
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Affordable Finance Options

We know home improvements can be stressful, that's why we offer a range of financing options to help you spread the cost, and keep your project (and budget) under control.

Novuna - Buy Now, Pay Later - Available at the checkout
Novuna - Spread the Cost - 3,4 or 5 year plans available - Available at the checkout
Novuna - 12 months 0% interest free credit - Available at the checkout

Finance Explained

All you need to know about our affordable finance options

Yes, assuming you meet the basic criteria listed above. We work with Novuna Personal Finance who will only approve credit that you can afford, so please ensure you are able to meet every monthly payment before applying.

Your monthly repayments will begin one month after you have signed your satisfaction once the job is completed.

Yes, you can settle the account whenever you want and there will be no additional cost or admin charge. Please call Novuna Personal Finance (with your agreement number handy) and they can arrange this for you.

If you are struggling to meet your payments it is important to notify Novuna Personal Finance immediately. Have your agreement number ready and they can discuss your options.

If you apply for finance online you will be given an instant decision – if you decide to proceed the order will be sent straight to our survey team, who will call you within 24 hours to arrange your home survey.

Yes. We acknowledge that circumstances change and just because a previous application has been refused, it does not mean that a further request will automatically turned down. We do suggest however, that you leave at least 6 months between applications.

The quickest and easiest way to find a price for your new product is to use our online designer.

Just select the finance option on the checkout page or ask one of our sales representatives if buying over the phone.

To qualify for Finance you need to spend a minimum of £500. Repayments are made monthly.

No. There are no arrangement fees or hidden extras. All costs are detailed in the terms and conditions.

Some of the information is public information, for example electoral roll, County Court Judgements and bankruptcies. Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.

Our Complaints Procedure

If you're not completely happy with our service we'd like to hear about it, that way we can put it right. We do everything we can to make sure our customers get the best products and the best service possible, however, sometimes we may not get things right first time.

We want to:

  • Make it easy for you to tell us what went wrong
  • Give your complaint the attention it deserves
  • Resolve your complaint fairly and without delay
  • Make sure you are satisfied with how your complaint was handled

How and where to complain

If you are not satisfied with any aspect of our/product service you can tell us about your complaint in the following ways:

How long will it take?

We will aim to resolve your complaint straight away but if we can't we will write to you within 5 business days to tell you:

  • Why we have not resolved your complaint
  • Who is dealing with your complaint
  • When we will contact you again

We will usually resolve your complaint quickly, but if it is complex it may take longer. We will keep you informed on a regular basis but if you need an update please call us on the number above and ask to speak to the person dealing with your complaint.

If we cannot reach agreement with you

If we can't agree a solution within 8 weeks and your complaint relates to our credit brokerage service we will:

  • Send a letter giving our reasons for the delay and an indication of when we expect to provide a final decision
  • OR
  • Issue our final decision letter which will explain our final position

Our aim is to resolve all credit brokerage related complaints internally. However, if after receiving our final decision letter or 8 weeks have passed you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).

Financial Ombudsman Service

If you want the FOS to look into your complaint you must contact them within six months of the date of our final response letter.

Financial Ombudsman Service Contact Details

Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Telephone: 0800 0234567

Email: complain.info@financial-ombudsman.org.uk

Further helpful information can be obtained from visiting their website

After you've placed your order

  • Sit back and relax
    Novuna Personal Finance will carry out a credit check and advise their decision instantly online.
  • You will receive two emails
    With instructions on how to confirm your finance. After you have read through the terms you can sign digitally online, and your order will be sent through to our survey team to be processed.

Finance is subject to a minimum spend of £480

Credit is subject to application and status. Terms and Conditions apply.

 
Who Can Apply
Must be 18 or older.
 
Be in permanent paid employment (over 16 hours per week), retired and receiving a pension, be a house-person with a partner in permanent paid employment, or be self-employed.
 
Be a UK Resident (minimum 12 months).
 
Be able to provide acceptable proof of address and proof of signature.
 
Make payments by direct debit, and
 
Be purchasing the product for personal use and not business use.
 
Credit is subject to application and status. Terms & Conditions apply
 
Credit is subject to a minimum spend of £480

Credit is subject to status and affordability. Terms and conditions apply. GFD Trading Limited, Teesview, Sabatier Close, Stockton-on-Tees, TS17 6EW. (Financial Conduct Authority Register no. 649668) trading as Timber Composite Doors is a credit broker and is authorised and regulated by the Financial Conduct Authority. Credit provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority (Register no. 704348). The register can be accessed through www.fca.org.uk.