Consumer Protection | Timber Composite Doors

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The CTSI - Chartered Trading Standards Institute

The CTSI is a non profit membership organisation that represents and supports trading standards professionals. The CTSI's primary objective is to protect health, wellbeing and safety of consumers by enhancing the professionalism of it's members.

The first and only 'trading standards approved' consumer code
We are part of the Consumer Code Approval Scheme (CCAS)
All members are audited and monitored to meet consistent high standards
Company practices reviewed to comply with trading standards

GGF - The Glass & Glazing Federation

The Glass & Glazing Federation (GGF) represents companies who supply, make or fit glass and related products across the world. Membership is no easily attained, and only available to companies with at least three years trading, good account/credit history and certified installers.

The GGF has important subsidiaries, such as 'FENSA', which ensures windows and doors are installed to appropriate building regulations, and the BFRC, the company responsible for producing energy ratings for windows and doors.

Government recognised organisation that has the best interests of homeowners at its roots
Free deposit protection for all consumers who use a GGF member
Free conciliation service for consumers in the rare event they have a dispute
Strict membership rules regarding fair selling and 'code of good practice' that all members must obey

myglazing.com - Your Free Consumer Advice Website

The GGF have got consumers best interests at heart, and to prove this they have set up a website designed purely to help homeowners make the right choice. Myglazing.com has a huge amount of free information and advice regarding using GGF members, and the buying process in general. The GGF have been the voice of the industry for many years, so there is no better resource for learning how to avoid the pitfalls of 'cowboy' outfits that have plagued the double glazing industry for years.

Free consumer website containing a wealth of information and advice
Information on the GGF consumer code of practise
Facility to check and verify companies are registered as GGF members
Information on the GGF guarantees you will receive

GGFi - Insurance Solutions from the GGF

Established in 2005 by the Glass & Glazing Federation (GGF), the GGFi offers comprehensive insurance backed guarantees to all members. As a consumer, this means that by using a GGFi member such as Timber Composite Doors, all of your guarantees will be protected in the event that we cease trading.

Insurance backed warranty that honours your guarantees in the event that we cease trading
Deposit protection
Part of the GGF - a government recognised organisation
Free for every customer as standard

GGFi - Insurance Backed Guarantee Certificate of Membership

TrustMark - A Government Endorsed Scheme

Timber Composite Doors are proud to be TrustMark accredited - this Government endorsed scheme will vet all accepted members and carry out on site inspections to ensure industry standards are being met and exceeded.

All TrustMark members required to work to Government endorsed standards
Free access to consumer advice for homeowners
User Friendly complaints procedure and free access to dispute service
Members work standards regularly monitored and inspected

TGAS - The Glazing Arbitration Scheme

The Glazing Arbitration Scheme (TGAS) is an independent dispute resolution scheme, and the primary dispute handling scheme for the glass and glazing industry. TGAS can offer legally binding arbitration between traders and consumers, in a fair and impartial way.

Low cost dispute service for our customers
100% impartial and legally binding advice and arbitration
Efficient process that avoids escalating disputes
No lawyers or face to face meetings required

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Credit is subject to status and affordability. Terms & Conditions apply. GFD Trading Limited, 21 Manor Way, Belasis Business Park, Billingham, TS23 4HN. (Financial Conduct Authority Register No. 649668) Trading as Timber Composite Doors is a credit broker and is authorised and regulated by the Financial Conduct Authority. Credit provided by Hitachi Personal Finance, a trading style of Hitachi Capital (UK) PLC, Authorised and Regulated by the Financial Conduct Authority (Register No. 704348). The register can be accessed through www.fca.org.uk.

Let the buyer Beware

The CTSI - Chartered Trading Standards Institute

GGF - The Glass & Glazing Federation

myglazing.com - Your Free Consumer Advice Website

GGFi - Insurance Solutions from the GGF

TrustMark - A Government Endorsed Scheme

TGAS - The Glazing Arbitration Scheme

Thermal Efficient Bi Fold Doors

Home Security & Protection

GRP Composite Doors

Windows & Bi Fold Doors

Let the buyer
Beware

Thermal Efficient
Bi Fold Doors

Home Security
& Protection

GRP
Composite Doors

Windows &
Bi Fold Doors